Boring Important Stuff

Business Info 

'Ulster Fry Gifts' is a sub-brand of 'The Ulster Fry' which is owned by Ulster Fry Limited.   Our production and operation facilities are based in Derry/Londonderry - in the historic Rosemount Factory building.  

Delivery Times

We produce some of our products 'to order' rather than holding items in stock, so we ask customers to allow 5-7 days when ordering to allow us to produce your order from blank stock.  There are exceptions to this rule, especially when items are popular, but we'll aim to give you an indication of this one each product.  Clothing especially tends to be made bespoke. 

Shipping

We ship all over the world via Royal Mail and various courier partners.  We aren't Amazon though and can't absorb big massy postal costs, so if you are prepared to pay the often ridiculous shipping costs to get stuff to Timbuktu, we'll send it. 

Returns: Refunds & Exchanges

If for any reason you are unhappy with your order or need to return it either for a refund or an exchange we offer a 30 day return policy, provided you don't wear or use the item.   

If you've ordered something in error then we'd expect you to pay the carriage to return it.  If we made the balls up however, then obviously we'll pony up.  

Exchanges for items that are produced 'to order' may incur the same delay as when ordering, but we'll always do our best to get things to your promptly.

Refunds when required will be made back to the payment card (or Paypal account) you ordered with.  

To arrange any of the above get in touch on the contact page.   

Our address is should you need to send stuff back is:

Ulster Fry Gifts
Old Factory Building (3rd Floor)
65 Rosemount Avenue
Derry/Londonderry
BT48 0HL

Cookies, Data and Dull Technical Stuff

This store is built on the Shopify Ecommerce Platform.  It stores some cookies for things like Google Analytics which allows us to monitor site traffic and performance, but we do not store personal information other than what you submit to us when either a) ordering or b) agreeing to join our mailing list and communication is only done when you opt-in. 

We should probably write something dull that no one will read about GDPR - but to be honest Shopify handle all this stuff anyway and make sure their platform is 100% compliant - so we don't have to bother our hole.   

In short, we're pretty sound.  If you think we aren't however, let us know and we'll aim to rectify that. 

Disclaimer

Some of our products parody global pop-culture and iconic graphic design to create a humorous local alternative to the world within and beyond Northern Ireland.  It is never created to offend or upset. If you have any concerns though please do get in touch.